Mission, Vision and Values
Iroquois Memorial is committed to providing quality healthcare services for the region in a convenient, caring environment.
Iroquois Memorial will provide cost-efficient, high quality, consumer-responsive health care services through a variety of delivery methods. Our commitment is realized through the efforts of every member of our organization. This includes our Medical Staff, Employees and Volunteers. Together we will create a system of coordinated health care for the people in our service area. We will be the predominate health care delivery system and provider of choice for the people we serve. We will accomplish this with dignity, compassion and respect.
Our values are the convictions that motivate us and drive our behaviors. We are committed to the following ICARE values
Iroquois Memorial Hospital and Resident Home does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities. We value the individual and recognize that each person possesses unique needs and abilities. We will continually strive to remain patient-oriented and respond to those specific needs to the best of our abilities. We treat others as we wish to be treated. We also recognize the unique needs and abilities of our fellow employees and we will assist each individual to be successful, which will encourage every member to contribute the best of themselves to our organization.
We honor confidentiality and the right to privacy. We will guard and protect the confidentiality of each and every customer we serve.
We value a positive attitude. We are optimistic, responsive, and attentive in all of our personal interactions with each other and our customers.
We value the respect that each person deserves. By working collaboratively with each other, other providers, businesses and industries, we can build dynamic relationships to care for the people of our communities.
We value excellence and constantly strive for the highest quality of service in everything we do. We are committed to excellence through continuous performance improvement. Our efforts are directed toward innovation, commitment, competency and outcome measure. We will accept nothing less.